WhatsApp quick replies for the questions you answer daily
Most WhatsApp volume is a handful of questions asked thousands of ways. Writing them once, well, is the cheapest improvement available to a business on WhatsApp.
The ones every business needs
These are replies inside the 24-hour window, so no approval is needed. Keep them specific; a vague answer produces a follow-up question and doubles the work.
- Hours: We are open Monday to Saturday, 10am to 8pm, and closed on Sundays. Public holidays we open at noon.
- Location: We are at 12 Indiranagar 100ft Road, next to the metro station. Map: {{link}}. Parking is available at the rear.
- Pricing: Plans start at {{price}} per month. Which team size are you looking at? I can send the exact figure.
- Delivery: Orders placed before 2pm ship the same day. Bengaluru usually arrives next day, rest of India in 3 to 5 days.
- Availability: Let me check that for you. Which size and colour did you want?
Write them so they end the exchange
A quick reply has failed if it produces another question. "Prices vary" is not an answer. "Plans start at X, which size team?" both answers and moves forward.
Include the detail people always ask next: parking with location, holiday hours with opening times, delivery windows by region.
When to stop writing quick replies
Quick replies are still manual: someone has to pick the right one. Past a certain volume that selection becomes the bottleneck.
At that point an AI agent that reads the question and answers from the same material removes the step entirely, and handles the phrasings nobody wrote a canned reply for.
Frequently asked questions
Do quick replies need Meta approval?
No, as long as they are sent within the 24-hour window after a customer messages you. Only messages you send first need approved templates.
How many should we keep?
Few enough that staff can find the right one quickly. Past roughly a dozen, picking one takes longer than typing.
More templates
See it answer, in your own words
Tap the mic on our homepage and talk to the same AI your customers would. No form, no scheduling, no sales call first.